MOROCCO, 3rd OFFSHORING DESTINATION IN AFRICA

MOROCCO, 3rd OFFSHORING DESTINATION IN AFRICA

MOROCCO, 3rd OFFSHORING DESTINATION IN AFRICA

Backed by a visionary plan of action, Moroccan offshoring is gaining momentum as more and more multinational companies relocate their business to Morocco in order to be more able to compete with international competitors and optimize their costs and management processes.

This strategic plan has proved to be effective, as shown by figures, since the sector achieved an export turnover of 10 billion dirhams (~1 billion US dollars).

KEY CUSTOMER MARKETS

ECOSYSTEMS WITH ADVANCED TECHNOLOGICAL DEVELOPMENT

ECOSYSTEMS WITH ADVANCED TECHNOLOGICAL DEVELOPMENT

In addition to offshoring activities supplying international investors operating in sectors like automotive and aeronautics, the country’s offshore platform is established via five ecosystems allowing foreign companies to outsource:

  • Customer care management through call centers
  • Processes and trades including those related to information and communication technologies (ICT)
  • Engineering and R&D,as well as activities requiring sectorial expertise and specific knowledge
ECOSYSTEMS WITH ADVANCED TECHNOLOGICAL DEVELOPMENT

ECOSYSTEMS

CONNECTED OFFSHORING ENVIRONMENT

CONNECTED OFFSHORING ENVIRONMENT

Thanks to the country’s strong infrastructure ranked 1st in Africa in terms of quality and highly qualified and multilingual human resources, Morocco aims to reach an export turnover of 18 billion dirhams (~ 1.85 billion US dollars).
To reach this ambitious goal, the industry provides ICT and offshoring players with many advantages that reference them on supplier lists of foreign contractors:
Qualified infrastructures with easy onboarding and a guaranteed geographic proximity
  • Free zones and dedicated offshoring platforms such as Technolopolis, Casa Nearshore, Fès Shore, Oujda Technopole and Tétouan Shore.
Many trade agreements facilitating exports around the world are signed.
  • Commercial and free trade agreements with more than 100 countries
  • Only African country having a free trade agreement with the United States
Morocco is a connected platform located only 14  km from Europe with the best maritime connectivity in Africa
  • 19  international airports throughout the Kingdom
  • 14  ports with cutting-edge infrastructures dedicated to trade and export including the port of Tanger Med which is connected to 186 ports worldwid.
  • Motorway network of over 1800  kilometers, and a rail network of 2200 kilometers with the 1st High Speed ​​Train in Africa. 
Attractive incentives to promote exportation thanks to state support and approval
  • Unprecedented tax incentives for corporates with free trade zone status
  • A training program adapted to the needs of the offshoring industry with a government contribution that could reach 6700 dollars (~65000 dirhams) per person
  • An aid system for recurrent training and hiring
  • The « Call Académie » program intended to meet the training needs of call centers, including the French language and customer care
 2nd
maritime connectivity in Africa & 22nd worldwide
 186
ports in 77 countries are connected
to Tanger Med
 +100
trade agreements with countries in
the EU, NAFTA and the AfCFTA

MAIN EXPORT PLAYERS

Morocco’s Investment and Export Development Agency services

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